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Advanced Communication Skills

Develop your assertiveness and find your voice

Discover how to project confidence while communicating clear and concise messages. Build rapport more effectively to develop positive relationships.

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Advanced Communication Skills Course Outcomes

By the end of the training workshop participants will be able to:

Convey clear and succinct messages tailored to their audience
Reduce misunderstanding by developing excellent listening and questioning skills
Build rapport faster with different stakeholders both internal and external

Advanced Communication Skills Course Outlines

Become familiar with the communication process to reduce miscommunication and misunderstandings.
Study the communication styles to develop a more assertive communication style - as opposed to passive or aggressive.
Identify the common communication mistakes and learn strategies to overcome those mistakes.
Learn to build immediate rapport by strengthening essential communication skills: small talk, listening skills, and the art of questioning.
Focus on the differences between face-to-face, telephone, and email communication.
...

And so much more!

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Various resources: video practice, real-life scenarios and role-play games, case studies, group exercises, debates and brainstorming sessions.

Which Pathway is Right for Your Team?

Course Designed For

This advanced communication skills training workshop will benefit team members and leaders from a variety of backgrounds, industries, and skill levels who wish to improve their communication skills and professionalism.

This course is for professionals who want to strengthen their work relationships through improved communication skills. This training workshop will be customised to address your organisation’s specific requirements. It will use an interactive approach designed to meet the learning styles of participants, regardless of their level or position within the organisation.

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Happy Clients - Testimonials

"I think I just understood what I was doing wrong for 42 years! Thank you."

Thank you to New Reflections for conducting an exceptional communications workshop for our team. The workshop was well-organised, engaging, and packed with valuable insights that our team can implement and work on in the workplace. The workshop facilitator, Maud was knowledgeable, engaging, and adept at creating an interactive learning environment. She guided us through a comprehensive exploration of effective communication principles, techniques, and strategies.

Our team members have learned to be more confident, articulate, and collaborative in their communication. We have witnessed an improvement (which can only get better with time) in our ability to listen actively, express our thoughts clearly, and resolve conflicts constructively. For any business looking to build their team's soft skills through interactive workshops, I would recommend New Reflections’ approach to any organisation seeking to enhance their team's development and foster a more connected, productive workplace.

Thank you again to Maud and the team at New Reflections for empowering our team with the communication skills we need to thrive in today's dynamic workplace.