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Etiquette & Protocol Training Workshop
International Protocol and Diplomacy
Develop your knowledge of national and international protocol, cross-cultural difference, business etiquette and first impressions.
Etiquette & Protocol Outcomes
By the end of the training workshop participants will be able to:
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Feel confident about their knowledge and understanding of international protocol standards.
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Introduce themselves and others appropriately in various contexts.
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Engage in the right level of small talk when initiating the conversation.
Etiquette and Protocol Course Outlines
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Historical background of protocol: the unwritten rules of courtesy and ceremony and the development of protocol procedures as we know them.
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First impressions:
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highlight the importance of first impressions in international contexts and leverage case studies to identify first impressions impairs.
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Find the steps to create an environment of respect for international visitors, including punctuality.
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Order of precedence, titles and forms of address: The importance of titles and forms of address; how dignitaries should be addressed. What is an order of precedence and how is it applied at formal functions?
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Gift protocol: the unspoken rules for giving and receiving gifts from international visitors.
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Communication etiquette: polish the guidelines for phone conversations, email etiquette, virtual, and in-person meetings. Highlight the cultural differences to cater for.
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Table etiquette: learn essential table etiquette to guide ministers and other officials through formal diplomatic lunches and dinners.
And so much more!
Various resources: video practice, real-life scenarios and role-play games, case studies, group exercises, debates and brainstorming sessions.
Course Designed For
Our etiquette and protocol training program benefits all professionals from a variety of backgrounds, experience and skill levels who wish to improve their knowledge and awareness to improve their professionalism.
Our workshops are customised to address your organisation’s specific requirements and use an interactive approach designed to meet the learning styles of participants, regardless of their level or position within the organisation.
Happy Clients - Testimonials
New Reflections were great at determining our needs through pre-consultation. The International protocol and diplomacy training and workbook were very comprehensive, well-delivered and tailored to the content that was most relevant to our interactions with international stakeholders.
Everyone who attended was able to learn something new to enhance our confidence in delivering the correct country-specific protocols and increasing our cultural awareness.
The real-life examples provided were relevant and enhanced our learning experience. The training enabled us to take a step back and review how we can improve our communication style with our international audience.
Julia Mitchell-Dawson (she/her) | Senior Delegations Project Officer, International Education Division for the Department of Education Victoria
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