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Customer Service Training Workshop
Internal and/or External Customer Service Course
Our excellent customer service training programs cater for External Customers, Internal Ones, or Both as they are equally important for the success of your organisation.
Soft Skills Training for Sales Outcomes
By the end of the training workshop participants will be able to:
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Understand the best practices to deliver truly outstanding customer service to build a strong and competitive advantage as well as loyal long-term customers.
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Deal with complex and challenging customer service situations by developing skills that help exceed customers’ expectations.
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Increase the level of satisfaction of internal and/or external customers thanks to a 5-star customer service experience.
Develop an Exceptional Customer Service Course Outlines
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Define what customer service is for your organisation and how it aligns with your company’s mission and values.
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Study techniques and practices to retain customers and win new ones. Find out what makes your internal and/or external customers stay or leave.
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Develop skills to exceed customer expectations including the art of questioning to make your customers tell you everything you need to know to take good care of the situation.
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Using real-life examples, discover the best problem-solving techniques and find ways to develop your creativity with challenging customers.
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Get introduced to customer service best practices, including excellent communication skills. Understand how listening skills and accurate observation will assist you in diffusing complex situations.
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Polish the best guidelines for internal and/or external customer service within your organisation focusing on expectations, best practices, and limits.
And so much more!
Various resources: video practice, real-life scenarios and role-play games, case studies, group exercises, debates and brainstorming sessions.
Course Designed For
Our customer service training programs will highly benefit team members and organisations from a variety of backgrounds, industries and skill levels who wish to develop their communication skills to provide their internal and/or external customers with the best experience.
By polishing the best guidelines and equipping your teams with the right tools, you are sure to build a strong and competitive advantage.
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